Crafted by Ura Silver
Last updated: 14/10/2025
We take great pride in crafting and delivering each Ura piece with care and precision. Here’s how we ensure a smooth shopping experience for you.
Shipping Policy
* Processing Time: Orders are typically processed within 1–3 business days.
* In case of customized orders it can take 10 to 15days
* Delivery Time: Orders are delivered within 3–7 business days across India after dispatch.
* Shipping Charges: We offer free shipping on all prepaid orders within India mostly.
Only areas which are remote we will charge shipping charges.
* Tracking: Once shipped, a tracking link will be shared via email/SMS.
Note: Delivery timelines may vary due to unforeseen courier or weather delays.
International Shipping
If available, international delivery timelines vary by country (typically 10–15 business days). Customs duties and import taxes (if any) are payable by the customer.
Order Cancellation
Orders can be canceled within 12 hours of placement, provided they haven’t been shipped.
To cancel, please email craftedbyura@gmail.com with your order number.
Returns & Exchanges
We want you to love your Ura jewelry. If you’re not completely satisfied, you can request a return or exchange under these conditions:
* Request must be made within 3 to 5 days of delivery.
* The item must be unused, unworn, and in its original packaging.
* Personalized, custom, or sale items are not eligible for return.
To initiate a return, email craftedbyura@gmail.com with your order details and reason for return.
Refunds
Once we receive and inspect the item, eligible refunds will be processed to your original payment method within 7–10 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please share clear images with us within 48 hours of delivery.
We’ll arrange a replacement or refund at no extra cost after full inspection of return.